Thank you for being flexible, on-time and having proactive communication! – Michal, Consulting firm, Germany

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At PixelFaerie we understand business and are uniquely placed to deliver the right service for you. We are industry leaders and innovators in outsourced business and staff support services, tailoring our solutions to meet your specific needs and packaging it all in the convenience of a “one-stop-shop”. With the best manufacturing processes remodelled to serve the service industry, we assist time-pressed professionals in optimising their business life.

pixelfearie-logo-original-medium
we make time, for you


our services

Whether you require an “off-the-peg” or “tailor-made” service, we can provide the appropriate support across multiple languages, guaranteeing you a consistent, high quality service delivered to your entire staff complement wherever they may be geographically.

Document Services

produce

Our Industrialised “off-the-peg” document production service.
End to end support in producing, revising and delivering day-to-day MS-Office documents and PDF documents.

create

Personalised “tailor-made” high-end document production.
Provides layout and design services which require a deeper skill set, higher-end programs and more detailed communication.

Secretarial Services

assist

Industrialised “one-to-many” Executive Assistant service.
Business life management for a number of executives—calendar management, travel co-ordination, organisation of meetings, project budget controlling, expense claim preparation.

support

Personalised “one-to-few” Executive Assistant service.
A more focussed support service provides all our assist group’s services, personalised for you and up to three colleagues.

setup

We can also offer a customised, once-off service to create the optimal support framework for your business needs. Specialised staff will analyse your current approach and propose upgrades where necessary, which could include template construction, user toolbars and process improvements.

innovative approach

The support services market is historically divided into two segments—users are trapped in a choice between lower quality offshore, and higher price onshore: we grew out of the desire to change this, incorporating the positive elements from each support type, allowing us to offer the best of both models—high quality onshore-equivalent outsourcing at an offshore rate.
Two Historical Supplier
Segments
Local, onshore, artisanal process

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Price-2
0%
Volume offshore, artisanal process

quality-words
0%
Price-2
0%
Four compromises

  • Time-pressed professional-services staff need support services which optimise their time, but often get solutions optimising time of support departments

  • Onshore, local services tend to be good, but expensive

  • Offshore, remote services tend to be inexpensive, but lower quality, often driven by communications issues

  • Output of service processes is generally very poor quality compared to output of manufacturing processes—the best US call centres achieve ~90% first-call-resolution, a failure rate of ~10%. Imagine, if every tenth TV didn’t work out of the box!

PixelFaerie:
Premium Offshore Segment
Volume offshore, artisanal process

quality-words
0%
Price-2
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Three solutions

  • Optimise overall process, including user’s time and productivity, in addition to optimising individual service

  • Provide onshore communication-quality through location choice and native speakers from clients’ countries

  • Apply manufacturing knowledge to offshore services to achieve onshore levels of quality and consistency


best value

With a unique approach and industry-leading high quality our goal is to deliver the maximum value possible to all our clients.
We can offer a bundle of significant benefits, both quantative and qualitative, directly linked to the values we embrace
Our clients report total process costs significantly lower than those of other sources of supply, around a ~50% reduction in total costs
Onshore Dual language (EN +1) Total Cost
0%
Offshore Dual language (EN +1) Total Cost -13%
0%
Total Cost -50%
0%
Onshore EN Total Cost
0%
Offshore EN Total Cost -6%
0%
Total Cost -56%
0%

trust

Integrity, security, and proactive value-to-client assurance
We deliver on our promises; quantifiable value, relevant to you, uniquely differentiating.

strictest confidentiality

Our clients work in highly competitive environments, so the confidentiality of communicated information is key. In this regard, we have invested heavily in security as proven by our ISO 27001 certification.

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value-to-client guarantee

Our Sales Department works as your advocate to ensure you get maximum value.
  • Data-driven target setting, performance review and internal escalation of any unresolved gaps
  • Data transparency for you, the client
  • Internal controls and incentives aligned with creating value

quality

Applying manufacturing know-how to service processes
With an industry-leading error rate of an order of magnitude lower than that typically achieved by peers, we can save you time and frustration. Lower error rate = less production time, less user proofreading time, less rework time, less stress = ~10% more value vs. traditional onshore and ~26% vs. traditional offshore.
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Onshore Error Rate:

1:5

pages

66

Offshore Error Rate:

1:3

pages

96

Pixel Faerie Error Rate:

1:30

pages

consistent performance
kaizen-programme iso-cert 6-programme

service

User-centric service-execution
These six points are the key to our best care and user experience. Continual measurement of these key metrics ensures high process quality and delivers a positive user experience in both the “care” and “content” segments.

Can you reach us? 98.6% say yes

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Do we understand your needs? 98.5% say yes

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Do we deliver what you need? 98.5% say yes

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Do we have capacity available? 98.6% say yes

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Are we quicker than others? You say up to 40% faster

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Do we deliver on time? 99.3% say yes

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scale

Capture of scale benefits
We capture and pass on significant scale benefits to you. Experience quick ramp up times, easy format changes and most of all, save money.

low unit price

  • ~65% or less of onshore equivalent
  • Optimised function versus location matching to leverage best factor costs

high productivity

  • 110%+ of onshore equivalent
  • Industrialised processes ensure high productivity and optimal value

high utilisation

  • 100%+ of onshore equivalent
  • Proprietary utilisation management tools ensuring ”bang for your buck”

easy expansion

  • Defined, practiced and simple ramp up process
  • Continuous up-skill of existing staff and sufficient staff availability

innovation

End-to-end process-optimisation
Constant innovation is integral to our company culture and key to remaining dynamic and flexible whilst delivering world–class service. Whether transferring manufacturing know-how to our chosen service areas or developing world-first innovations, we always stay “ahead of the game”.

proven impact

Our success, and yours, is due to our client-focused, manufacturing-based, data-driven approach.
satisfied users
99.3
99.3%
of users intend to use PixelFaerie going forward
satisfied clients
  • Market leader in German speaking countries
  • Blue chip clients (~ 80% of revenue)
  • Top-10 management-consulting firms
  • Top-10 IT-consulting firms
  • Auditing and advisory firms
  • Dax-30, ATX-20 firms
satisfied staff
  • Best skill retention through dedicated, satisfied, long-serving staff
  • Staff are 20% more satisfied than BPO average in Cape Town
  • Attrition rate ~1/4 of offshore industry average
satisfying performance
ISO27001
certified
~150 
staff
~30%
CAGR since founding
ISO9001
certified

join the team

If you are driven, love team work and have a great eye for detail,
why not join PixelFaerie.

follow the magic