At PixelFaerie we understand business and are uniquely placed to deliver the right service for you. We are industry leaders and innovators in outsourced business and staff support services, tailoring our solutions to meet your specific needs and packaging it all in the convenience of a “one-stop-shop”. With the best manufacturing processes remodelled to serve the service industry, we assist time-pressed professionals in optimising their business life.
we make time, for you
Our Industrialised “off-the-peg” document production service.
End to end support in producing, revising and delivering day-to-day MS-Office documents and PDF documents.
Personalised “tailor-made” high-end document production.
Provides layout and design services which require a deeper skill set, higher-end programs and more detailed communication.
Industrialised “one-to-many” Executive Assistant service.
Business life management for a number of executives—calendar management, travel co-ordination, organisation of meetings, project budget controlling, expense claim preparation.
Personalised “one-to-few” Executive Assistant service.
A more focussed support service provides all our assist group’s services, personalised for you and up to three colleagues.
We can also offer a customised, once-off service to create the optimal support framework for your business needs. Specialised staff will analyse your current approach and propose upgrades where necessary, which could include template construction, user toolbars and process improvements.
- Time-pressed professional-services staff need support services which optimise their time, but often get solutions optimising time of support departments
- Onshore, local services tend to be good, but expensive
- Offshore, remote services tend to be inexpensive, but lower quality, often driven by communications issues
- Output of service processes is generally very poor quality compared to output of manufacturing processes—the best US call centres achieve ~90% first-call-resolution, a failure rate of ~10%. Imagine, if every tenth TV didn’t work out of the box!
Premium Offshore Segment
- Optimise overall process, including user’s time and productivity, in addition to optimising individual service
- Provide onshore communication-quality through location choice and native speakers from clients’ countries
- Apply manufacturing knowledge to offshore services to achieve onshore levels of quality and consistency
- Data-driven target setting, performance review and internal escalation of any unresolved gaps
- Data transparency for you, the client
- Internal controls and incentives aligned with creating value
Onshore Error Rate:
Offshore Error Rate:
Pixel Faerie Error Rate:
Can you reach us? 98.6% say yes
Do we understand your needs? 98.5% say yes
Do we deliver what you need? 98.5% say yes
Do we have capacity available? 98.6% say yes
Are we quicker than others? You say up to 40% faster
Do we deliver on time? 99.3% say yes
low unit price
- ~65% or less of onshore equivalent
- Optimised function versus location matching to leverage best factor costs
- 110%+ of onshore equivalent
- Industrialised processes ensure high productivity and optimal value
- 100%+ of onshore equivalent
- Proprietary utilisation management tools ensuring ”bang for your buck”
- Defined, practiced and simple ramp up process
- Continuous up-skill of existing staff and sufficient staff availability
of users intend to use PixelFaerie going forward
- Market leader in German speaking countries
- Blue chip clients (~ 80% of revenue)
- Top-10 management-consulting firms
- Top-10 IT-consulting firms
- Auditing and advisory firms
- Dax-30, ATX-20 firms
- Best skill retention through dedicated, satisfied, long-serving staff
- Staff are 20% more satisfied than BPO average in Cape Town
- Attrition rate ~1/4 of offshore industry average
CAGR since founding